FAQ
What does your company actually do?
Well, this is a big question! We do websites, hosting, social media, tech support, email hosting, digital design, printing, content writing and creation, CRM management… ( 5 hours later) Basically, if you need anything to do with creation on the internet we have you covered!
Do you provide creative or marketing strategies?
See above. Yes. Yes we do!
How much is this going to cost me?
Whether you have a few dollars and some pocket lint or you offer us a yacht, we have services that can cater to most budgets, however, quality and time spent working on projects may differ slightly! Our team can’t work on an empty stomach! ( We have tried it was uncomfortable)
I wrote down my username and password then my dog ate them! What do I do?
Feel free to email us at any time with a support request, we are happy to get your dog to spit them out or at least provide you with a new password!
How do I send an email, or add an attachment, inject custom code into my website etc?
We have a tech support section to help you out with all your various needs, please Click here, or send us an email!
Everything was due yesterday I need it done quick can you help?
Oh geez. This one is a tough question! If it’s a small job although we can’t go back in time we can get it done soon! However, that depends on the amount of work included!
Can you come visit or can I?
We are based in Melbourne Australia! If you live near us we are more than happy to pay a visit! For those who are unable to get here, we are happy for a long chat over skype over some hot coffee and some snacks!
I want you to build my site but I don’t know where to start, what do you need?
A brief would be nice, however, we are happy to build your site if you provide content ( Images, Text and any sections of site that you need Eg. homepage) If you do not wish to provide content we are happy to do it all for you, however the price will be quite different!
Can you fix my old site?
If you have the user and password to login to the back end anything is possible, even fixing your website built in the 90’s with a dancing baby in the corner! It’s okay it was a phase most people went through!
How long does a website take to build?
Our sites are built to your exact specifications. The bigger or more complicated the site the longer it takes! From the initial contact phase to completion can take anything from a week to a few months!
Uh oh! I have lost my password for something!
If you are having trouble finding any of your account details do not hesitate to contact us at info@mrgraphics.com.au or phone us on +61 3 5422 3337 we will get the information to you as soon as we can!
I’m on a budget, how much does it cost to build a site?
We have a wide variety of paths that we use to price match as best we can to your budget. We tend to cost based on how long the project tasks as well as how much we have to add. If you, for example, provide all text and images, it will cost less than if we have to source them ourselves!
I was working on the site and I broke something
If you’re working on your site, break something and don’t know how to fix it, please send us an email at info@mrgraphics.com.au or call us on +61 3 5422 3337 we will help you fix the problem.
Do you do personal sites like portfolios?
We sure do! Any project big or small we will take on!
Why should I use your company when I can build my own using template sites?
Building a website is more than just adding content and making it work. It’s a complicated process that takes many years of training and dedication to perfect. You are not just getting a website by choosing to work with us. You are getting professional designers, programmers, marketers and salespeople with years of training pooling in their combined knowledge to help you reach your goals.
How do I send an email, or add an attachment, inject custom code into my website ect?
We have a tech support section to help you out with all your various needs, please Click here, or send us an email!
How do I make a payment?
MRGraphics accepts payments in the form of cash, cheque, money order, bank deposits, credit card and PayPal.
Please ensure you advise us of your payment method to ensure correct and timely processing of your payment.
Cheques & Money Orders
Cheques and money orders can be made out to MakinITEzy – IT & Geological Services Pty Ltd.
This can be posted
MakinITEzy
23 Pohlman Street
Kyneton VIC 3444
Bank Deposits
Bank deposits can be paid to:
Account name: MakinITEzy
BSB Number: 063 806
Account number: 1014 3209
Please ensure you include your business name or invoice number in the reference field to ensure correct processing of your payment.
Credit Card Online
Credit card payments can be securely processed online through PayPal. Please click the link below and follow the instructions to process your credit card payment online.
PayPal
PayPal payments can be made directly to
fiona@makinitezy.com.au